Terms and Conditions

SAWAAID Platforms – Terms and Conditions

About the platform

This platform is designed to connect Users with Health Care Professionals and acts as merely intermediary between them. The creators of this platform hope to ease finding healthcare assistant at home and HCP for users. Users registered on the platform will have the ability to choose from the list of registered HCP on the platform and then schedule the time for the appointment, after scheduling the appointment, the user shall expect the HCP to arrive to the location requested by the user in order to provide the medical services and assistance. The platform will not be recommending or suggesting any HCP for the users, the users will be the ones to choose the HCP at their own risk. The services provided on this platform are only available to registered Users and HCP.

Users in this respect and from here on refer to; clients that wish to use the platform to seek healthcare or special needs services to be performed at home by using the platform to schedule in home appointments and adhering to its terms and conditions.

HCP (Health Care Professional) in this respect and from here on refer to; any member of the medical field that has obtained the degree or certificate needed and has met the requirements demanded by the profession they practice in the country where they are pursuing their profession. Such as(but not limited to); Doctors, nurses, occupational therapists, physiotherapists, psychologists, paramedics, pharmacists, dieticians, speech pathologists, support specialists, dentists and oral health professionals and midwifery professionals

Therefore you acknowledge that you are not a patient of the platform. You also acknowledge that all of the information and content in the platform are for informational purposes only and is not intended to replace the relationship between you and HCP. We are not a licensed medical care provider and have no expertise in diagnosing, examining, or treating medical conditions thereby we do not give medical, legal, or psychological advice, diagnoses, or treatment. The platform may provide helpful Health-Related Information, but it is not intended to substitute for professional advice, diagnoses, or treatment, or your judgment.

In using this platform you are deemed to have read and agreed to the following terms and conditions. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:

“Client”, “You” and “Your”, “User”, “HCP” refers to you, the person accessing this platform and accepting the Company’s terms and conditions. “The platform”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties” refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing Jordanian law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. The User and the HCP give their express consent for Authorized employees within the company on a need to know basis ONLY to use any information collected from individuals to process their personal data in order to manage the use of the Platform Services, or the Application’s functionality.

With respect to the above, the HCP will also be able to access the user’s data. The HCP that was selected by the user will have access to the related user’s data in order for them to follow up, give advice and to meet the purpose of the platform.

Users will also be able to access related data of the HCP in order for them to be able to choose the HCP they require and connect with them.

Upon disconnecting and canceling the connection between users and HCP, both parties will no longer have access to the related data and can only acquire that access by connecting again.

Please note that by voluntarily providing personal data, and completing and submitting the registration form for the User and HCP, or to use the Services or the Application, and by clicking on the corresponding checkbox, the User and the HCP give their express consent for the platform to process their personal data in order to manage the use of the platform Services, or the Application’s functionality, and to receive information or news related to the Website or Application by any means, including electronic Emails.

Confidentiality

Client records are regarded as confidential and therefore will not be divulged to any third party, if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products

Use of Third-Party Services

When you use (SAWAAID), you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third-party services may be subject to the separate policies, terms of use, and fees of these third parties

APP PERMISSIONS

When you use apps created by (SAWAAID), such as the (SAWAAID) App you may grant certain permissions to us for your device. Most mobile devices provide you with information about these permissions

Accessing the Platform

We do not guarantee that our platform, or any content on it, will always be available or that access to it will be uninterrupted. Access to our platform is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our platform without notice. We will not be liable to you if for any reason our platform (or any part, feature of or service under the platform) is removed or is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to access our platform (including, having access to an internet connection and an appropriate browser)

You are also responsible for ensuring that everyone who accesses our platform through your internet connection is aware of these Terms of Use and other applicable terms and conditions, and that they comply with them.

Links to this Platform

You may not create a link to any page of this platform without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this Platform

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites is not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material we also do not endorse any features, content, advertising, products, or other materials on other websites or applications Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Liability

Your use of the Services is at your own risk. The Services and information included therein are provided on an “as is” basis. You acknowledge that our platform is designed to connect users with healthcare professionals to receive healthcare services and assistance. Therefore, by using the (SAWAAID) Platforms and participating in the Services, you agree to accept risks and agree that (SAWAAID) is not responsible for the acts, errors and omissions of Users, HCP, and any other third parties.

(SAWAAID) will not be liable for the accuracy, reliability, completeness, correctness, or timeliness of the Services or information about the healthcare providers and users contained therein. In no way (SAWAAID)promises or guarantees any outcome of the service provided by the healthcare professionals and is not liable for any of it.

Each User shall create a User account that enables access to the (SAWAAID) Platform. Any decision by a User to make use of or accept Services is a decision made in such User’s sole discretion. Each Service provided by the healthcare provider or other third party provider to a User shall constitute a separate agreement between such persons that the platform is not liable for.

We also will not be liable for any damages (including, without limitation, incidental, consequential and special damages, personal injury/wrongful death, lost profits for sequence, accuracy or completeness of information included in the Services, or damages resulting from lost data or business interruption) resulting from the use of, misuse of, inability to use or interpretation of the information contained in the Services or information contained therein, whether based on warranty, contract, tort, or any other legal theory, and whether or not we are advised of the possibility of such damages.

Availability

Unless otherwise stated, the services featured on this website are only available within Jordan, or in relation to postings from Jordan. All advertising is intended solely for Jordan market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic

Information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites this Company’s website uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Use of the (SAWAAID) Platform

Users

In order to use most aspects of the (SAWAAID) Platforms, you must register for and maintain an active personal User account (“Account”). You must be at least 18 years of age to obtain an Account. Account registration requires you to submit to (SAWAAID Platforms) certain personal information, such as your name, address, mobile phone number, gender, age and medical information for the platform. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information may result in your inability to access and use the (SAWAAID) Platforms, including your ability to request access to your personal information or to opt in or out of marketing preferences, or (SAWAAID)’s termination of this Agreement with you.

HCP

Health care professionals on this platform are people whom have obtained the credentials as required of a medical professional to work as a medical professional in the country in which they are exercising this profession. Therefore, if you register on the platform as a HCP you guarantee and are responsible to have met the requirements to being a HCP. We advise that you do not register if you are not a HCP or imitate being one as you will be liable to facing criminal or civil prosecutions.

Users and HCP

You agree to maintain the security and secrecy of your Account username and password at all times. You agree and understand that you are responsible for all activity that occurs under your Account, even as a result of loss, damage or theft of the device through which you access the (SAWAAID) Platform.

You also agree and adhere that the relation outside the platform shall not continue. This means all contact between the user and HCP should be conducted by using the platform and scheduling appointments through it. If the user and HCP violate this term, both parties will be charged the whole fees and will also result in terminating the agreement of the HCP on the platform.

Charges and Payments

As a User, you agree to pay any amounts charged by (SAWAAID) (the “Platform “Fee”) and amounts charged by the health care providers or other independent third party provider for providing Services to you (“Charges”).

After you have received Services from a healthcare provider or other independent third-party provider, (SAWAAID): (i) may facilitate your payment of the applicable Charges on behalf of the healthcare provider as such healthcare provider’s limited payment collection agent and (ii) may collect any applicable (SAWAAID) Fee directly from you or, in the case of a cash payment, from the relevant HCP. Payment of the Charges and (Platform) Fee in the above manner shall in all cases be considered the same as payment made directly by you to the healthcare provider or other independent third party provider or to (SAWAAID), as applicable. Charges and (Platform) Fees will be inclusive of applicable taxes where required by law, including any VAT or sales tax. Charges and (SAWAAID) Fees paid by you are final and non-refundable, unless otherwise determined by (SAWAAID).

All Charges and (SAWAAID) Fees are due immediately and payment will be facilitated by (SAWAAID) using the preferred payment method designated in your Account. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that (SAWAAID) may, on its own behalf, and as the healthcare provider’s limited payment collection agent, use a secondary payment method in your Account, if available.

As between the users and (SAWAAID), (SAWAAID) reserves the right to establish, remove and/or revise (SAWAAID) Fees at any time in (SAWAAID)‘s sole discretion. Charges may also be varied or revised at any time without your consent. Further, you acknowledge and agree that Charges and (SAWAAID) Fees applicable are subject to change. We will use reasonable efforts to inform you of Charges and (SAWAAID) Fees that may apply, provided that you will be responsible for Charges and (SAWAAID) Fees incurred under your Account regardless of your awareness of such Charges or (SAWAAID) Fees, as applicable, or the amounts thereof.

Cancelation Policy and rules

If the user cancels anytime and before 2 hours from the requested service appointment, the App user will not be charged.
If the user cancels in less than 2 hours from the requested service appointment, the App user will be fully charged.
If the HCP didn’t show at the time of the appointment, we will arrange for another HCP to perform the visit with no additional charges. In case the user didn’t wish to receive the appointment from a different HCP that will be arranged for them, they will be refunded the fees or will receive credit in their user account that is valid for one month.
Pending requests:
This request will remain as pending service for a maximum 15 min, and then it should be cancelled if the selected HCP didn’t accept the request. A notification should be sent to the HCR to inform the unavailability of the selected HCP, and to show again the previous options from the available HCPs in order to select again.

Communication

We have several different e-mail addresses for different queries. These, & other contact information, can be found on our platforms.

Force Majeure

(SAWAAID) shall not be liable for or required to pay compensation of any nature whatsoever due to liability to complete the contract due to event beyond the control of the party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen.

Intellectual Property Rights
We are the owner (or the licensee) of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may download and/or print off one copy of extracts of any page(s) from our Website for your personal use and you may (in a non-commercial context) draw the attention of others to content posted on our Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not further use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the author(s) of content on our Website must always be acknowledged.

You must not use any part of the content on our Website for commercial purposes without obtaining a license to do so from us (or our licensors as appropriate).

If you print off, copy or download any part of our Website in breach of these Terms of Use, your right to use our Website (and any related materials) will cease immediately and you must, at our choice, return or destroy any copies of the materials you have made (and these Terms of Use shall continue to apply in respect of any such materials).

This Company’s logo is a registered trademark of this Company in Jordan. The brand names and specific services of this Company featured on this web site are trademarked

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our platforms. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and us. You’re accessing of this Platforms and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

General

The laws of Jordan govern these terms and conditions. By accessing this platform `{`and using our services`}` you consent to these terms and conditions and to the exclusive jurisdiction of Jordan courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorized representatives of the Company.

Disclaimer

THE (SAWAAID) NETWORK, PROPERTIES, SERVICES, AND (SAWAAID) CONTENT ARE PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, WE EXPRESSLY DISCLAIM ANY WARRANTIES, EXPRESS IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE MAKE NO WARRANTY THAT THE (SAWAAID) NETWORK, SERVICES OR (SAWAAID) CONTENT WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. WE MAKE NO WARRANTY AS TO THE ACCURACY, TIMELINESS, COMPLETENESS OR RELIABILITY OF ANY CONTENT OBTAINED THROUGH THE SERVICES. NO INFORMATION PROVIDED THROUGH THE SERVICES OR BY US IN ORAL OR WRITTEN FORM WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN YOUR RELIANCE UPON THE CONTENT OBTAINED OR USED BY YOU THROUGH THE SERVICES IS SOLELY AT YOUR OWN RISK. YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE (SAWAAID) NETWORK. YOU UNDERSTAND THAT WE DO NOT ASSUME RESPONSIBILITY FOR SCREENING ANY USER OF THE (SAWAAID) NETWORK NOR DO WE VERIFY OR TAKE RESPONSIBILITY FOR USER CONTENT. WE DO NOT PROVIDE MEDICAL ADVICE AND WE DO NOT RECOMMEND OR ENDORSE ANY SPECIFIC PRODUCTS, PRODUCT USERS, THERAPIES, TESTS, PHYSICIANS, HEALTHCARE PROFESSIONS OR OPINIONS.